Please be advised if you do not adhere to the Terms & Conditions regarding Driver Age, Payment, Driving Licenses & history, Identification Required and Rental Payment Terms when collecting your vehicle our Cancellation Policy will be enforced. Should you be unable to fulfil the stated ID Requirements please contact us to discuss options prior to making a booking
Car Rental reservations made through the elite car rental Kenya website are at special rates which reflect our Cancellation and No-show policies.
Reservations confirmed and pre-paid on-line
If you cancel your pre-paid reservation within 12 hours of placing the booking we will issue a full refund except for normal bank charges incurred. If you cancel your reservation more than 24 hours from time of making the booking and more than 92 hours the date you want to pick up your car, some surcharges may be incurred on your refund.
No refund will be made for car rental bookings cancelled less than 48 hours from the pick up date and time. Please note if appropriate I.D., the necessary payment/deposit is not produced at time of pick up or the Terms and Conditions are not adhered to in any way, and the rental cannot proceed, no refund will be made. Cancellations may be made by way of email and confirmation of cancellation will be emailed to you – please retain this for your records.
NB: No cancellations can be made on the website after the rental start date & time. In these instances you should request the agent at your pick up location to action on your behalf.
Reservations confirmed on line but paid on pick up
No charge will be made for cancellation of a reservation that has been confirmed on line for payment on pick up.
Reservations confirmed off line
You may cancel your car rental reservation at any time up to 96 hours before the check-out time. Cancellation should be made direct by telephone or email.If you cancel after this time, your credit card may be charged in accordance with the agreement made at the time of confirmation, subject to a maximum amount equal to the value of the hire.
If you do not arrive to collect your vehicle (no show):
Reservations confirmed and pre-paid on-line
Unless you have cancelled your reservation in accordance with the above terms, if you do not collect your vehicle at the time specified on the prepaid rental voucher, no refund will be made. We will, however, hold your rental vehicle available for you for 4 working hours after the time of the reservation.
Reservations confirmed on-line but paid on pick up
No charge will be made for failing to pick up your rental vehicle if you have not prepaid for your hire.
Reservations confirmed on-line or off-line
If you do not arrive to collect your vehicle at the time specified in the Reservation confirmation, and you do not inform us that you are cancelling your hire as above, we may charge your credit or debit card in accordance with the agreement made at the time of confirmation, subject to a maximum amount equal to the value of the hire.
Vehicle images are examples only. Specific models cannot be guaranteed.
Rates include insurance (subject to the damage liability of the vehicle), VAT, breakdown cover & unlimited miles (unless otherwise stated). Please note that luxury rentals are subject to a limit of 50 Km per day and an excess is charged per km per hour.
N.B. The term “unlimited mileage” assumes a vehicle on a rental will incur no more than 2000 Kms within a 28 day period. If your mileage is likely to exceed 500 km per week please contact us for full details before placing your booking. We reserve the right to determine and charge for unreasonable mileage incurred within any rental period.
All drivers must be aged between 25 and 75 years inclusive. Drivers aged 21 – 24 years may only rent cars up to Standard category, Economy and Short Wheel Base Vans. A daily charge (incl VAT) applies to drivers aged 21 – 24 and 70-75 inclusive. Drivers aged 21 – 24 years must hold a full driving license for a minimum of 24 months which is free of current endorsements. Drivers must be aged 30 to 75 to rent a prestige, luxury or Porsche vehicle and have a license for at least 24 months that is free of current endorsements.
Damage Liability Insurance
Damage liability insurance is subject to a damage liability which varies according to vehicle size. Damage liability reduction is available at for an additional cost but is not available to drivers aged 21 – 24 or 70 – 75. Please note Glass and Tyre cover is not available for Luxury or Porsche rentals. Glass and tyre cover (excluding prestige, luxury and Porsche) is charged. Damage liability waiver may be withdrawn at any time (for example, due to extreme weather conditions) at the discretion of the Elite Car Rental Management.
All vehicles are supplied with a full tank of fuel at the start of the hire. Customers may:- purchase this tank of fuel at a discounted rate and return the vehicle empty, or return the vehicle full at the end of the rental, or return the vehicle part full and be charged for missing fuel at the end of the rental at the locally determined price. Please note a surcharge will be applied for this facility
Luxury Vehicles Delivery Charges
Delivery charges will apply for all luxury rentals. These will be confirmed to you upon receipt of your reservation request and paid for at start of hire.
Payment is required by credit card (Visa, Mastercard, American Express) or by cash transfer to the Elite Car Rental Kenya Bank Account, cheque, and pre-paid credit cards are not accepted. Third parties may pre pay for a rental but the credit or debit card presented at the start of the hire must always be in the name of the main driver. If a third party pays for the rental online, you must indicate the name of the person who will be driving the vehicle where shown in the booking process. Vouchers cannot be transferred, ie the person named on the voucher as the hirer must be the person who drives the vehicle. Third parties paying for the rental at pick up (or additional rental charges in the event of a pre-payment) is not acceptable.
All cars (other than luxury vehicles), people carriers with fewer than 8 seats (including the driver) may be taken outside Kenya to the following countries only:- Tanzania, Uganda, Juba at an extra cost.
Driving Licenses & history
Anyone who will be driving the vehicle must present a valid driving license with their current address, in person, at the time of collection. No copies of licences will be accepted. IMPORTANT: On collection of vehicle, renter must produce: valid driving license – we cannot accept an expired license. Drivers aged between 25-75 must have held a full driving licence for at least 12 months. If the driver has been banned from driving for an offence, or has been disqualified for 12 months or more, we will only rent 5 years or more after the return of the licence. Drivers aged 21-24 must have held a license for at least 24 months and be free of current endorsements. Drivers must be aged 30 to 75 to rent a luxury, prestige or Porsche vehicle and have a licence for at least 24 months that is free of current endorsements
Minibus rental is only available to renters holding the category on their license. If you cannot fulfil the stated ID requirements please contact us prior to booking to discuss options.When collecting the vehicle, the Lead Driver must present a valid driving license.
When you book online you accept the conditions set out below:
Elite Car Rental Kenya will do its best to have the vehicle which is the subject of a confirmed reservation available on the day and at the time you have requested. If you decide to cancel your reservation or do not arrive to collect your reserved vehicle on the day and at the time you have reserved it, charges may be made and these are explained in these Rental terms.
Please read this carefully.
If there is anything you do not understand or do not agree with, please ask any member of staff. By booking online and accepting these Terms & Conditions you consent to Elite Car Rental Kenya applying charges to your credit or debit card account. Your initial rental charges are paid for at the time of booking. You will not be required to make the excess deposit payment or pay for any possible additional rental costs until you collect your vehicle.
We guarantee to have the vehicle you reserve or a higher classed vehicle available at the time and date you request. Should you book and pre pay a deposit through our website/email reservation you must present your prepaid voucher in exchange for the hire. When you collect your rental vehicle you will be required to make full payment of the remaining amount.
In the event that you return the vehicle earlier than the date originally specified on the voucher, no refund will be made. If you wish to return the vehicle after the time originally specified, you should contact us first. You will be charged for every day or part-day you have the vehicle after the original agreed date and time at the rate specified on the rental agreement when you collect the vehicle.
You will have the vehicle for the rental period shown in your Reservation Confirmation. If you do not bring the vehicle back on time, or if you do not contact us and get our agreement to an extension of your rental, you are breaking the conditions of this agreement.
We can charge you for every day or part-day you have the vehicle after you should have returned it to us. Until we get the vehicle back we will charge you the daily rate specified on the rental agreement when you collect the vehicle. You might also incur additional mileage charges.
All customer queries or complaints for hires should be made in writing:
The Query or Complaint will be investigated by the Customer Service team and where possible a decision reached. Further information may be required from you to enable the decision making process. A decision will be communicated to you within 5 working days If no resolution can be reached you are entitled to refer your complaint to the conciliation service managed by the Kenya Association of Vehicle Rental and Leasing Companies.
You will be asked to sign a Rental Agreement when you collect you hire vehicle. Elite Car Rental Kenya reserves the right to make changes to this terms and conditions PLEASE ask for an updated terms and conditions document every time you are hiring a vehicle to make sure your car rental in Kenya goes on smoothly.